Frequently asked questions

Which areas do your serve?

We proudly serve all of Metro Vancouver and Fraser Valley.

Can I buy fireplaces or outdoor products online with you?

Currently we offer showroom sales or by appointment at your home or job site. We offer the most competitive local pricing and will match any authorized dealer for the same model.

Can I install a television above a fireplace?

A television above a fireplace is an in-demand request for our teams. Depending on the fireplace you select, our team will then verify the required amount of clearance required between the television and fireplace unit. We work with you during the purchase selection stage to ensure the right fit and will completed the installation to proper standards for your full peace-of-mind.

What is a direct vent fireplace?

This type of fireplace unit has a completely sealed combustion chamber which allows it to vent directly through a side wall or through the ceiling of your home. The benefit of this system is to allow airflow from outside instead of using inside room air.

What are BTU’s?

BTU is the abbreviation for British Thermal Units.  BTU is a standard of measurement which represent the heat value of any type of energy used to create heat. The amount of fuel that a fireplace will consume per hour is calculated with the BTU value of the fuel it uses to determine the input of that fireplace.

What is Radiant Heat?

Radiant heat is transmitted from a heat source via rays just like rays of sunlight. These rays pass through the air without heating it.  Only solid objects in the room absorb the heat.  These objects would include items such as room flooring and furniture.  As the heat is absorbed by the room objects, there is less concern of the heat escaping a room in homes with high ceilings or open concept layouts.

What is Conduction Heat?

Conduction heat is a transfer of heat through solid objects.  These objects could include the ground surface or the bricks within the fireplace wall.  An example of conduction heat would be the outdoors with a campfire where you would feel the natural heat close the campfire and the ground around it.

How does Convection Heat work?

With convection style fireplaces, the heat transfers from the wood burning fire into the room in conjunction with cool air being pulled into the fire to keep it burning.  This then pushed the warm air into the room and increases in temperature as it the warm air rises within the room area.